Privacy Policy

Sunbay is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our real estate platform.

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Quebec's Law 25 (An Act to modernize legislative provisions respecting the protection of personal information).

We collect information you provide directly to us, such as when you create an account, list properties, search for properties, or contact us.

Personal Information includes: name, email address, phone number, location data (with consent), property preferences, and search history.

We also collect technical information automatically, including device information, IP address, and usage analytics (with consent).

We use your information to provide and improve our services, including matching you with relevant properties, facilitating communication between buyers and sellers, and providing customer support.

With your consent, we may use your information for analytics to improve our platform and for marketing communications about new properties and services.

We never sell your personal information to third parties.

You have the right to access, update, or delete your personal information.

You can withdraw consent for marketing communications and analytics at any time.

For Quebec residents: You have additional rights under Law 25, including the right to data portability and to request cessation of information diffusion.

To exercise your rights, contact our Privacy Officer using the information below.

We retain your personal information only as long as necessary for the purposes outlined in this policy.

Personal data is automatically anonymized after 30 days unless you have an active account or ongoing transactions.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Some of our service providers may be located outside of Canada. When we transfer your data internationally, we ensure appropriate safeguards are in place.

For Quebec residents: We conduct Privacy Impact Assessments for all data transfers outside Quebec as required by Law 25.

We use cookies and similar technologies to improve your experience on our platform.

Essential cookies are necessary for the platform to function. Analytics and functional cookies require your consent.

You can manage your cookie preferences through our consent banner or browser settings.

Our services are intended for adults (18+) who have legal capacity to enter into real estate transactions.

We do not knowingly collect personal information from individuals under 18 years of age.

In Quebec: We do not collect information from children under 14 without parental consent, as required by Law 25.

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform.

Your continued use of our services after changes indicates your acceptance of the updated policy.